One of the challenges to online efforts – and really of public engagement efforts more generally – is getting a good sense of who is participating. Alissa Black discusses this challenge and some possible ways of addressing it on the Code for America blog:
But how does the local government measure their participation, is it simply number of users? That can’t be the complete picture because their impact isn’t captured in that measurement. These are just some of the challenges the City of Philadelphia and Code for America have faced while trying to measure public participation. . .
In our search to answer these tough questions Civic Commons has pulled together a number of online resources that can help frame best practices for civic engagement. The wiki has helpful information and examples of participation, transparency, open data, and open source in action.
You can read more here.