John M. Kamensky, Sr. Fellow with the IBM Center for the Business of Government offers insight on how governments are embracing crowd-sourcing and how it can be used to best effect:
Most government leaders are restlessly on the search for new ideas, for innovation, for whatever is next. It may be their good luck that this is shaping up to be a Golden Age for engaging citizens, customers and employees. For evidence of this, one need look no further than the rapidly expanding use of “crowdsourcing.” This social-media tool is going mainstream in many communities as a source of innovative ideas.
. . . In the government sphere, crowdsourcing is an approach that uses online tools to break a problem down into manageable tasks and engages people to voluntarily help produce those results, according to Daren C. Brabham, a scholar at the University of Southern California who is following this phenomenon.
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