City governments deal with the public more on a day-to-day basis that state and federal governments. Cities have to be prepared to deal with challenges quickly and be more in-tuned with the needs of cities residents. Governing.com highlights again how this is leading cities to turn to technology to more effectively hear from people and to fix problems within their communities:
Citizen engagement may not sound like a tech trend, but the survey revealed that cities are embracing social media tools and online survey programs to interact with citizens in new and innovative ways. This is especially true among smaller jurisdictions. Avondale, Ariz., population 78,822, is engaging citizens with a mobile app and an online forum that solicits ideas that other residents can vote up or down.
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Contributor: Elliott Parisi, Pepperdine School of Public Policy, MPP Candidate ’15